Choose Well

It is estimated that around a million more people are using their A&E service compared to three years ago and approximately one third of everyone who attends shouldn’t be there and could have been treated elsewhere. The Choose Well Leaflet can be viewed here.

It’s therefore important that if you or your family are feeling unwell, then you choose the right NHS service for you.  Below is some advice that can help:

Self Care

This is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints can be treated with a well-stocked medicine cabinet and plenty of rest.

NHS 111

NHS 111 makes it easy for you to access healthcare advice when you need medical help fast, but it’s not a life-threatening situation. It’s a free number, which is available 24 hours a day, seven days a week.  The call handlers can provide health advice, put you in touch with the right service, arrange to have you seen by a doctor or call you an ambulance.  The service is manned by trained call handlers with nurses on site to offer support if needed. Callers’ symptoms are assessed and they are given the healthcare advice they need or are directed immediately to the right service.

Call 111 or log onto

Walk-In Centres

Walk-In Centres, along with minor injuries units and urgent care centres, offer convenient access to a range of treatments for minor illnesses and injuries that don't need a trip to hospital. We have three Walk-In Centres across our borough, which are all open 8am – 8pm, 365 days a year:

Dudley Borough Walk-In Centre

For more information visit

Walsall Walk-in Health Centre

For more information visit

Parsonage Street GP Practice & Walk-in Centre

For more information visit:

Alternatively, you can find your nearest urgent care centre at

Pharmacy PosterPharmacy

Your pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to your A&E. Find your nearest pharmacist.

Your GP

If you have an illness or injury that won’t go away, make an appointment with your GP. Find a GP.


A&E departments and the 999 ambulance service should only be used in a critical or life-threatening situation.