Trust welcomes Care Quality Commission report – 14/05/2014

Dudley and Walsall Mental Health Partnership NHS Trust welcomes the Care Quality Commission (CQC) report into its services, published today (14th May).

The Trust was chosen as one of the first mental health trusts to be part of the CQC’s new inspection process. In February, a team of more than 50 inspectors visited the Trust’s three hospitals, community and specialist mental health services across Dudley and Walsall.

Following their visit, the CQC has published a report into the Trust’s services, which can be found at The report praised the Trust for many aspects of its mental health services and has also identified a number of areas for improvement.

The inspection team recognised several areas of good practice within the Trust, including:

  • Staff are caring and have a compassionate approach to patient care
  • ‘Outstanding’ leadership of governance and quality
  • Well-embedded safeguarding procedures, to protect the most vulnerable individuals
  • The Trust works well with loca stakeholders, including local authorities and Clinical Commissioning Groups (CCGs)
  • A robust approach to learning from incidents and ensuring that this is embedded across the Trust
  • A strong group of non-executive directors who effectively oversee the running of the Trust
  • Evidence of good multi-disciplinary team working, with effective communication between teams
  • Examples of providing good physical healthcare to service users
  • Good application of the Mental Health Act across services
  • Good quality of mental health care provided to children and adolescents (CAMHS)

The inspectors also identified areas for improvements, many of which the Trust has already started to address. These include:

  • In partnership with other stakeholders, to develop a clear vision for the future delivery of older people’s mental health services across Dudley and Walsall, in line with best practice national guidance
  • To ensure the environment on Bushey Fields Hospital’s Holyrood Ward reflects national guidance to meet the needs of dementia patients
  • To ensure the use of seclusion (when patients are nursed in isolation from other patients) is correctly recorded and monitored
  • To ensure that all clinical staff have the right specialist training for their role
  • To investigate staff survey results with regard to staff “bullying” claims

Dudley and Walsall Mental Health Partnership NHS Trust Chief Executive, Gary Graham, said: “We welcome the CQC’s report which, overall, is very positive. I am pleased that the inspectors have recognised the hard work of our staff and the high quality, safe mental health services that we provide for our patients. We recognise that there are a number of areas where we need to improve and have already started to develop action plans to address these.

“We are committed to continuing to work with our staff, patients, carers and partners to provide the very best mental health services for the communities of Dudley and Walsall.”

If you are a patient, relative or carer of Dudley and Walsall Mental Health Partnership NHS Trust’s services and are concerned with any element of the CQC reports, please contact the Trust’s Service Experience Desk on 0300 555 0535 or email