Trust scores highly in patient survey

The experience of patients using Dudley and Walsall Mental Health Partnership NHS Trust’s services remains positive, according to the results of a national survey.

The National Community Mental Health Survey, which is carried out by the Care Quality Commission (CQC), is used to explore the experiences of those using community mental health services.

Dudley and Walsall Mental Health Partnership NHS Trust (DWMH) scored among the top 20% of Trusts for patients knowing who to contact out of hours in a crisis situation and above the national average for patients stating they got the help they need when they contacted the team.

DWMH performed strongly compared to other mental health NHS trusts in questions relating to support and wellbeing; in particular around finding and keeping work, physical health needs and being given information on how to get support from people that have experience of the same mental illness.

Other areas the Trust was above the national average include:

  • For people being told who is in charge of their care
  • Service users having their medicines reviewed
  • Being involved in deciding on treatments or therapies
  • Receiving help with finding support for advice and benefits

The survey found there are also areas for improvement, including patients feeling that they were listened to carefully, involving patients in agreeing what care they will receive and changes in who they see being explained to them.

Mark Axcell, Chief Executive, commented “We are extremely pleased with the results received this year, particularly the improvements we have seen in crisis care. Our staff have done a huge amount of work to build upon last year’s results and I am extremely proud of their tireless work to ensure our patients receive the highest quality services.

“These surveys are a valuable way for service users to feedback on the care they receive and there is always room for improvement. We have already developed an action plan and hope to build upon these results in next year’s survey.”

The full report is available from the CQC website www.cqc.org.uk/cmhsurvey.