Top marks from staff

Listening into Action (LiA) – the market leading change approach for CEOs looking to re-engage and re-empower frontline staff in the NHS, owned by Optimise Limited – has named Dudley and Walsall Mental Health Partnership NHS Trust (DWMH) as the top ranked mental health & learning disability trust in the country according to results from the 2015 NHS National Staff Survey.

The ‘LiA Scatter Map’ for NHS Mental Health & Learning Disability Trusts captures an analysis of NHS staff responses to 20 of the 22 comparable Picker Institute’s Key Findings from the staff survey conducted at the end of last year. This is how staff feel about the leadership and culture at their trust in 2015.

Mark Axcell, Acting Chief Executive Officer, said, “We were extremely pleased when we received the national results indicating that our Trust is above the national average in 29 of 32 categories, but being recognised as the top ranked mental health and learning disability trust  in the country has been a true credit to our organisation.”

The scale of the achievement is reinforced by Optimise’s detailed analysis of the 20 Key Findings, where the Trust’s staff has rated its leadership and culture in the top 20 per cent of peer Trusts for 17 out of the 20 findings. Gordon Forbes, Optimise Director who carried out the analysis, added, “Against a more general backdrop where staff are reporting high stress levels and increasing challenges, the feedback from staff at Dudley and Walsall Mental Health Partnership NHS Trust is all the more laudable.”

Axcell continued, “This is not to say that this recognition is without merit. We have worked, and continue to work, incredibly hard to ensure that we provide appropriate support, feedback and services for staff so that they can work in a healthy, transparent environment which ultimately benefits our service users.”

Indeed, DWMH has made many changes to better support staff and create open communication channels for them to voice opinions and share ideas.

The Trust makes use of an Engagement Champions network, a team of staff who act as ambassadors for key communications and engagement activities that the Trust is undertaking. They communicate between senior level managers and staff to ensure that messages are shared and feedback is received.

In addition, staff can utilise Bright Ideas, an online submission form, to share innovative solutions and feedback for the betterment of patient experience, service quality, safety and effectiveness.

“Though we are proud of the recognition we have received from the survey, our work on staff engagement and wellbeing is far from finished. There are always areas to improve upon and we will continue to work with staff to identify and develop solutions for them,” said Simon Johnson, Staff Engagement Lead. He continued, “Our staff are our most valuable asset and it is only through their willingness to feedback and engage in conversation that allow us to be the top ranked mental health trust in England.”