You Said, We Did

As a Trust, it is important for us to listen to feedback on our services from both our service users and staff and make changes based on this. ‘You Said, We Did’ is a great way for us to listen to your thoughts and implement changes to improve the services that we offer.

Below shows examples of where we have made changes based on your feedback:There is an action to work with Communications to raise awareness of DNAs and the DNA policy is now being reviewed. Consideration is being given to include a statement about DNAs on appointment letters.Patient raised the issue around groups being cancelled/postponed

You Said  We Did
Service users accessing the STEPPS programme would like to be able to continue supporting and meeting with each other following completion of the programme. A patient experience action plan has been developed and a forum is under development for patients after they have completed the 20 week course, to share experiences, to look at support for service users post intervention and  to create of volunteer opportunities and support for service users post intervention
Patients felt that reviews would be better in the morning as when it’s review day they become anxious and agitated waiting around all day. Groups such as relaxation are now taking place at the start of the day so that patients have a purpose for the day and are using distraction techniques to cope with anxiety about reviews
Patients felt that the ward needed a revised timetable and would like more choice of activities A timetable has been developed and now includes walking groups, relaxation sessions and cooking. Each patient now has their own activity planner so that they can choose what activities to participate in and these are raised at the Ward Community Meeting. Patients can now cook their own breakfast or lunch and this is facilitated by the Occupational Therapist
The wording on the Psychological Therapies Hub leaflet could put people off attending therapeutic courses and wording could be taken as condescending Wording was changed to ensure that the leaflet was more motivating but also now highlights the importance of commitment to any interventions offered and how this will enable a patient to better understand their difficulties and overcome their problems.