Partnership Makes Plan to Improve Mental Health Care in Dudley

Services and organisations across Dudley have developed an action plan for improving the care for people in a mental health crisis as part of the Mental Health Crisis Care Concordat. Dudley CCG, Dudley MBC, Dudley & Walsall Mental Health Partnership NHS Trust & partners in the ambulance trust, police and other services came together to sign the concordat in May 2014 and have now developed a joint plan of action for how they will work together to improve services.

The Mental Health Crisis Care Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people in crisis receive urgent mental health care.

In February 2014, 22 national bodies involved in health, policing, social care, housing, local government and the third sector came together and signed the concordat. It focuses on four main areas: access to support before crisis point; urgent and emergency access to crisis care; quality of treatment and care when in crisis; and recovery and staying well.

Care and Support Minister, Norman Lamb, said: “I want to congratulate Dudley for its innovative plans to improve mental health crisis care. The ongoing commitment from local services in Dudley will mean that anyone with mental illness gets the right care in the right place and, crucially, vulnerable youngsters needing mental health treatment won’t end up in police cells.

“I look forward to seeing how plans in Dudley develop to make positive changes for good.”

Clinical lead for Mental Health, Dudley CCG, Mona Mafouz, said: “The Crisis Care Concordat sets clear expectations around the standard of crisis care people should be able to expect in Dudley and it is a huge step forward. We must keep up momentum on this &  support people who have a mental health problem to move towards Recovery.”

Gary Graham, Chief Executive of Dudley and Walsall Mental Health Partnership NHS Trust, said: “We are delighted to be part of this important partnership between local services that will ensure people get the right help if they experience a mental health crisis. We all have a vital role to play in ensuring vulnerable people have quick access to appropriate care in order to best support them on their journey to recovery.”

Matt Bowsher, Chief Officer for Adult Social Care, Dudley Metropolitan Borough Council, said: “Our action plan draws together a range of sectors and organisations. We are all committed to positive mental health, enabling recovery and responding quickly when people are in crisis.”

Paul Farmer, Chief Executive of Mind, the mental health charity said: “We are really pleased to see organisations getting together locally to work out how they will improve the care of people in mental health crisis. We know that where excellent crisis care exists, it saves lives, but too often people fall through the cracks between different services and don’t get the help they need. Local health services, local authorities, the criminal justice system and voluntary organisations must deliver a joined-up service and learn from each other to truly provide the best possible care.”

For more information about the concordat, visit