Service User Survey Results 2010 – September 2010

Gary Graham, Chief Executive of Dudley and Walsall Mental Health Partnership NHS Trust, said:

“The service user survey carried out by the CQC is one of many ways that the Trust measures the patient experience of those people accessing our services in Dudley and Walsall. The Trust is committed to listening to all patient feedback and acting where appropriate to build on the high quality care it offers or develop areas that need improvement.

“The Trust is delighted that it received above average scores in many areas but in particular:

  • The number of service users who stated their overall care was very good or excellent.
  • Those service users who knew the Out of Hours number for care
  • And; the  number of patients who felt they had been cared for with dignity and respect by our staff.

“The survey also highlighted areas where we can improve and we have already started work on addressing these issues by working with our service users and partners to develop new ways of working.”