Patients Report Significant Improvements in Care – 08/08/11

Nine out of 10 people who accessed mental health services in Dudley and Walsall said they were treated with respect and dignity, a survey published today reveals a number of improvements in how mental health patients in Dudley and Walsall rate the quality of care they receive.

The annual survey, conducted by Quality Health, asked a sample of people who had accessed mental health services across the nation in the last twelve months to comment on their views and experiences of services. 

The positive results show that people who have accessed mental health services provided by Dudley and Walsall Mental Health Partnership NHS Trust rate care above the national average in a number of areas.

Almost 90% of respondents reported that staff treated them with respect and dignity, and over 70% of patients said that staff listened carefully, took patients views into consideration and provided them with Trust and confidence in the care they received. 

46% of respondents agreed that their care plan sets out their goals; an increase in the national average of 41%.

Gary Graham, Chief Executive of the Trust, said “I am delighted that the results published today show a marked improvement in how service users rate their experiences here. The Trust is committed to improving patient experience and listening to patients. The service user survey carried out by Quality Health is one of many ways we measure patient experience. Feedback from our patients – good or bad – is very important to us and helps us continually improve and build on the quality of care the Trust offers.