Patient Opinion to Shape Mental Health Services in Dudley and Walsall – 23/11/09

Mental health patients in Dudley and Walsall will be able to change the way services are delivered in the boroughs thanks to a new online scoring tool.

Service users of Dudley and Walsall Mental Health Partnership NHS Trust will have the opportunity to post their opinions via the Patient Opinion website at

The website, launched today is just one of the ways the Trust is encouraging patients, families and their carers to have their say on the standards of care they received. The Trust can then respond to individual concerns.

It is the first time, the website has allowed people to share their story of what happened to them or their family when they were ill in mental health services. Patients will also then be able to read about what others think about the performance of the Trust.

The patient feedback will give the Trust the opportunity to see what people are saying about its services and take onboard their comments to improve and develop areas suggested by the public.
Feedback and comments posted by patients are passed directly to the Trust so patients are given direct online access to the senior management to help influence changes.

Gary Graham, chief executive of Dudley and Walsall Mental Health Trust, said:

“Dudley and Walsall Mental Health Trust is committed to listening to service users, their families and carers and will strive to use their feedback constructively to deliver the best quality mental health care.”

”This is a great tool for us to listen to what people think of our services, and help us to look at how we can make services better.”

To view the website and give your opinion visit