Bloxwich Hospital meets Standards for Privacy, Dignity and Nutrition – 21/03/13

Dudley and Walsall Mental Health Partnership NHS Trust is pleased to announce that Bloxwich Hospital in Walsall has met all the national standards around privacy, dignity and nutrition.

This follows a recent inspection by the Care Quality Commission (CQC), the independent regulator of health and social care, as part of its national review of privacy, dignity and nutrition for older people in care homes and hospitals.

The CQC assessors found that Bloxwich Hospital scored highly on all of the following standards:

• People are treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.
• Food and drink meets people's individual dietary needs.
• People are protected from abuse and staff respect their human rights.
• There are enough members of staff to keep people safe and meet their health and welfare needs.
• People's personal records, including medical records, are accurate and kept safe and confidential.

Wendy Pugh, Director of Operations and Nursing, commented: “We are delighted with the feedback from the report, which is testament to the hard work of our staff at Bloxwich Hospital, who are committed to delivering the highest quality care.”

As part of the inspection, the reviewers observed how people were being cared for, looked at records and talked to service users. The report includes a number of comments made by our service users relating to staff respecting their decisions and feelings about treatment options, feeling involved in making choices about their care, staff treating them with respect and always being friendly and approachable.  Comments included “the nurses listen to us”; “we get plenty of choice [of food]”; “staff couldn’t be better”; and “staff take time making sure [service user] understands.”