Trust ranked amongst best performing nationally

Dudley and Walsall Mental Health Partnership NHS Trust (DWMH) have again performed exceptionally well in the annual NHS Staff Survey, achieving some of the top scores in the mental health sector.

The survey, which is carried out by an independent organisation Quality Health, ranked DWMH the highest or joint highest scoring specialist mental health trust in 15 areas. These included staff feeling like concerns raised by service users are acted upon, staff receiving recognition for their good work and the organisation taking positive action on workers’ health and wellbeing.

DWMH were also rated the top NHS provider in the country for the percentage of staff satisfied with; the opportunities for flexible working patterns, the recognition they receive for good work, the support their managers provide in a personal crisis and their level of pay.

Some of the key headlines include:

  • 92% of staff feel that their role makes a difference to service users
  • 83% of staff agreed that DWMH acts on concerns raised by service users, compared to 78% for the sector
  • DWMH were ranked within the top four mental health trusts for staff agreeing that they would recommend the trust as a place to work (62% compared to 56% for the sector)

Mark Axcell, Chief Executive, commented “This year’s findings are extremely positive and demonstrate our commitment to improving the way we work and how we deliver patient care. Whilst we are really pleased with the overall findings from the survey, we do recognise there are areas for improvement and we will ensure that this important feedback is acted upon in order to continually improve both patient and staff experience.”

These encouraging results build upon previous staff survey results and endorse the work that the Trust does to ensure high quality services are delivered, enabling many local people to achieve recovery. The full NHS Staff Survey results can be found here.