Our services have been rated ‘Good’

Mental health services in Dudley and Walsall rated ‘Good’

Dudley and Walsall Mental Health Partnership NHS Trust has retained an overall Trust rating of ‘Good’ and received its first ‘Outstanding’ under the domain of caring in our child and adolescent mental health services (CAMHS) following a recent inspection by the Care Quality Commission (CQC).

Over the past three years the Trust has been on a journey of continuous improvement and has been commended for the progress it

has made. Inspectors highlighted that the Trust has worked hard to improve quality and innovation.

Inspectors particularly praised staff for being kind, compassionate and respectful and saw examples of staff going ‘above and beyond’ when delivering care and treatment.

Other areas the CQC highlighted include:

• Inspectors found there is a strong vision and values within the Trust and good leadership from the board to front line services
• They noted the Trust communicated well with patients, carers, staff and stakeholders and valued the views and experience of patients
• They highlighted the trust’s Expert by Experience (EBE) programme, Thrive into Work trial and partnership working through the MERIT vanguard programme as areas of outstanding practice
• Staff told them it was a good organisation to work for with many saying they had returned to work for the Trust after having left.

Mark Axcell, Chief Executive said: “I am extremely proud of the hard work of our staff which is reflected in our ‘Good’ rating. We have a real focus on providing high quality care for our patients and this report is testament to the commitment and dedication of our staff.

“We’ve seen a number of improvements across the Trust and I am delighted that we have received our first ever outstanding under the caring domain in our CAMHS services.
“Whilst there is a great deal we can be proud of in this report there is still room for improvement and I want to encourage staff, patients and carers to continue to share their views so we can continue to improve the services we provide.”

The CQC rated the Trust ‘Good’ in the categories of caring, safe, effective, responsive and well-led. They rated Child and Adolescent Mental Health Services ‘Outstanding’ in caring.

You can view the full report here.