Making a difference – Rachael is our NHS Hero

From starting in her role on a two month temporary b asis back in 2009, to now having worked for Dudley and Walsall Mental Health Partnership NHS Trust (DWMH) for 10 years, Rachael Davies (38) says that after gaining a permanent position “the rest was history”.

Rachael, who lives in Willenhall, works as a medical secretary for DWMH’s home treatment team, as well as supporting the Transcranial Magnetic Stimulation (TMS) treatment clinic.

“I accidentally fell into this career path and have ended up staying for 10 years! I really enjoy the variety of work I get to do within my role, to ensure that patients receive clear and concise information,” said Rachael.

A typical day for Rachael always involves lots of planning and organisation, as she is usually juggling a number of tasks, as well as any queries that come through for the team.

“The home treatment environment is very busy, so it’s extremely important that I use my time efficiently and keep on top of my workload.

“The patients’ needs are the most important factor, which makes it essential for me to check that documentation being sent out is accurate and informative. I’m a fan of making lists to keep myself organised!” continued Rachael.

This year, Rachael was nominated in the Trust’s Recognising Success Awards, which highlights the work carried out by members of staff who go over and above their role to support patients and their colleagues. She was nominated in the non-clinical unsung hero category for her willingness to help with any task, as well as her happy demeanour with patients and always having a smile on her face.

“I was thrilled to have been nominated for an award. I like to think of myself as a people person, so to be recognised by my colleagues for what I do is a great feeling!”

Rachael’s next big challenge is to complete her Medical Administration Diploma.

“The next big hurdle for me is to pass the maths exam as part of the qualification, so hopefully I can celebrate that achievement soon!” said Rachael.

Outside of work, Rachael is a very big football fan and a season ticket holder for Walsall Football Club. Alongside this, she enjoys going to the gym and is also a member of Slimming World, where she has lost five stone in the last 12 months!

So who is Rachael’s hero?

“My hero is my mom. She works tirelessly to keep us all going as a family, and is always on hand to give advice and support.”

Rachael’s mental health message: “I think the biggest step to recovery is asking for help. Never be afraid to ask for it, as everyone at some point in life needs support and help.”