Trust receives ‘good’ rating from CQC

A local specialist mental health Trust has moved from a ‘requires improvement’ rating to ‘good’ for the quality of care it delivers to its local community.

Dudley and Walsall Mental Health Partnership NHS Trust, which provides care to approximately 560,000 children, adults and older people across Dudley and Walsall, was inspected by the Care Quality Commission (CQC) in November last year. Inspectors found that overall considerable improvements had been made since the last inspection in February 2016 and the Trust has now been rated ‘good’ for providing safe, caring, responsive and well-led services.

The hospital inspection team praised staff for showing a ‘dedicated and caring attitude towards the people who used the service’ and found the Trust’s core services to be ‘responsive to the needs of the people who used them and demonstrated listening and learning from complaints’. The inspection team also found that:

  • Leadership across the trust at a senior management level had continued to develop a new positive culture of leadership.
  • Since its inspection in February 2016, the trust had reduced waiting lists for the specialist community services for children and young people.
  • In most services, staff morale was good and staff reported managers supporting them to carry out their roles effectively.

Mark Axcell, Chief Executive at Dudley and Walsall Mental Health Partnership NHS Trust, said: “We are delighted with the Care Quality Commission’s (CQC) recommendation; it is a testament to the hard work and commitment of our staff to delivering the highest standard of care for our patients. I’m extremely proud of the Trust’s achievements over the past 12 months and of staff for working tirelessly to continue improving and developing in a climate that is particularly challenging for mental health providers. I’m pleased this hard work has been reflected in the Trust’s move from a ‘requires improvement’ rating to ‘good’.

“We do recognise however, that there is always work to be done and following the inspection we will develop an action plan to build on the areas which were highlighted in the report as needing improving to ensure that we are on track to achieve our goal of becoming an ‘outstanding’ organisation.”

The CQC’s recommendation follows the Trust’s annual staff survey results which were published this month. The Trust was ranked the highest or joint highest scoring specialist mental health trust in a number of areas and rated the top NHS provider in the country for the percentage of staff satisfied with; the opportunities for flexible working patterns, the recognition they receive for good work, the support their managers provide in a personal crisis and their level of pay.