Primary Care Mental Health Service

What is this service?

The Primary Mental Health Service is aimed at people aged 17 and over who experience a mental health difficulties but who do not need require urgent or immediate intervention.

If your needs are urgent or immediate please call NHS Direct on 111 or contact your GP surgery. Other forms of support can be found through the Samaritans on 116 123 and via the SANE line 0300 304 7000.

You will be seen by a Primary Mental Health Nurse (PMHN) who will be able to offer an assessment, identify your individual needs and discuss your care options. You may receive interventions from the PMHN, however, it may be more appropriate to signpost or refer you to other services who may better meet your needs.

If you are experiencing symptoms of stress, anxiety or low mood and would like to try online support you can access our free SilverCloud online therapy programmes which allows you to learn about Cognitive Behavioural Therapy (CBT) techniques, with telephone support from a qualified practitioner, in your own time and at your own pace. In some circumstances the programmes can be started immediately without having to wait for an appointment. This can be accessed by  clicking on the following link;

How can I access the service?

Please call our Freephone number on 01922 608400 or ask your GP or other health professional to call to make a referral on your behalf. We also accept written referrals.

If there is no one be available to take your call please leave a message ensuring that you leave your name, contact number and consent for us to call you back and leave you a message should you be unavailable.

Where is the service provided?

There is a PMHN attached to every GP surgery in Walsall. In most cases the PMHN has access to rooms at your GP surgery but where this is not available you will be offered an appointment in a community health setting close to your home. If you are unable to get to the venue offered it is possible for the PMHN to contact you by telephone. Please request this, if needed, when making your appointment.