Promoting dignity in care – Dawn is our NHS Hero

After a life changing experience travelling around the UK for three months, Dawn Roe (43) embarked on a different kind of journey 12 years ago when she started her career in the NHS at Dudley and Walsall Mental Health Partnership NHS Trust (DWMH), and she hasn’t looked back since.

Dawn started in a bank admin position at Bloxwich Hospital, and has progressed into a variety of different roles within the trust, but has always remained at Bloxwich. She now works as an older adult service administrator, supporting the ward staff with any admin tasks, as well as ensuring the smooth day-to-day running of all non-clinical aspects.

“I realised that I wanted to work in a care setting during my travelling; I know it’s cliché, but it really changed my outlook on life, and consequently me as a person” said Dawn.

In addition to her role, Dawn is also part of the Dignity Champions campaign, led by the National Dignity Council. The campaign works with individuals and organisations to raise awareness of dignity and respect in care services.

“I really love my job and the opportunities it gives me to make a difference.

“I arrange and facilitate our Dignity Champions meetings, and I have seen the group grow from six or seven people, to now over 20 members. That is a brilliant feeling to know that we are coming together to make continuous improvements to care.”

There is no typical shift for Dawn as every day is different and brings something new.

“To go home and know I’ve done the best I can each day for the hospital is the most rewarding part of my job.

“I work with such a great team who put the patients at the heart of everything they do. It’s a privilege to work with such caring people, and even during challenging times we pull together and support each other.” continued Dawn.

During her career, Dawn has had many highlights, but she recalls happy memories of Dignity Champions winning two awards at DWMH’s annual staff awards. She was also runner-up for the Personal, Fair and Diverse award.

“It’s really touching to be recognised individually and as a team for the work we do. But aside from this, the events we organise for patients are also so important to me. The film nights and other activities which benefit patients’ wellbeing are so fulfilling.”

Outside of work, she enjoys socialising with friends, running, walking her two dogs Finn and Ella, and seeing her family.

“I also love my holidays in Cyprus – I find listening to the sea so relaxing!” smiled Dawn.

So who is Dawn’s hero?

“I would have to say my parents. My mum has always been so loving and affectionate; the person I can speak to about anything. She has recently received an Alzheimer’s diagnosis and seeing my dad look after her has been inspirational.”

Dawn’s mental health message: “Look after yourself and talk about things. Healthy body, healthy mind.”