CQC results published

Staff at Dudley and Walsall Mental Health Partnership NHS Trust (DWMH) treat patients with “Kindness, respect, compassion and empathy” according to the latest report from the Care Quality Commission (CQC).

As part of their routine programme of inspections the CQC visited DWMH in early February to look at whether services are safe, effective, caring, responsive and well-led.

The inspection team recognised many areas of good practice; however the Trust has received an overall rating of ‘requires improvement’.

In particular the CQC found:

  • Morale was good in most areas and staff were proud of the work they did
  • The Trust had developed effective processes for learning from incidents, complaints and patient feedback
  • They found a pro-active approach to involving patients and families with services acting upon feedback received
  • They noted the Trust has a clear vision and set of values with quality and safety as top priority
  • They found innovative practice in services and many examples of staff working well with external agencies

Although the report has many positives it does highlight some areas requiring improvement including records management, supervision, appraisals and training compliance and staff acting in accordance with the Mental Health Act Code of Practice.

Mark Axcell, Acting Chief Executive commented, “We welcome the feedback from the CQC and although we are disappointed with the final rating the report highlights many areas of good practice and includes some positive feedback from inspectors, staff, patients, carers and stakeholders.

“Quality and safety remains our top priority and we have already taken action to address some of the points raised. We will continue to work with our staff, patients, carers and stakeholders to provide the best mental health services to the communities of Dudley and Walsall.”

You can access a full copy of our report here.