A journey from apprentice – Will is our NHS Hero

After leaving school, Will Aston (20) from Gornal decided to take up one of the many apprenticeship opportunities available in the NHS, and four years later he has secured a permanent role and has never looked back.

Will, who works as an estates helpdesk officer at Dudley and Walsall Mental Health Partnership NHS Trust (DWMH), thanks his business studies teacher for encouraging him to take up his apprenticeship.

He said: “At school, I really enjoyed studying my business qualification, and my business teacher was the person who really encouraged me to consider doing a business apprenticeship after finishing my studies.

“I took his advice and started the apprenticeship at DWMH as soon as I left school – I am so thankful that he encouraged me to do so as it led to me securing a full-time position.”

Will describes his role as estates helpdesk officer as busy but enjoyable.

“I deal with all incoming requests to the estates department, who are responsible for the repair and upkeep of the organisation’s buildings and keeping everything in good running order,” explained Will.

“I answer phone calls and e-mails and also manage the software used by the department to plan in the job requests.

“It is an enjoyable role and I enjoy speaking to different people each day.

“Although I don’t have direct contact with patients, doing my job to a high standard ensures the maintenance jobs on the wards and other sites get completed efficiently which I think does make a difference to patients.”

Will says that the highlight of his career so far was passing his level three apprenticeship and getting his full-time role as helpdesk officer.

His next big challenge is trying to progress in the NHS and go as far as he can.

“I really enjoy working here,” said Will.

“It’s a nice environment to work in and I enjoy good camaraderie with my colleagues in Estates and people across the organisation.”

Outside of work, Will enjoys travelling across the country and Europe to watch football and attending music events. He also enjoys going to Devon with friends and family.

So who is Will’s hero?

“My mum,” smiled Will.

“She’s always done her best for me and I wouldn’t be here without her.  I do my best to make her proud.”

Will’s mental health message: “There’s nothing that can’t be solved by speaking to someone; please don’t bottle things up.”

For more information on apprenticeship opportunities available in the NHS please search @HealthWorksNHS on Twitter.